Shipping policy

SHIPPING POLICY

At OELA, we partner with a range of trusted couriers worldwide, carefully chosen to ensure the best possible delivery service for your location. Please note that shipping times can vary by country due to high demand, courier policy changes, and customs procedures.

SHIPPING TIMES AND COSTS

We aim to provide you with an exceptional shopping experience. In some cases, minimal shipping charges may apply to cover the cost of using the most suitable carrier for your order and destination.

• Delivery Times: Most orders are delivered within 7-14 days. However, shipping times may vary due to high demand, courier delays, customs processing, or other unforeseen factors. On rare occasions, some orders may experience delays while in transit or at customs.
• Processing Times: Orders are typically processed within 2-5 business days before shipment. Once shipped, you’ll receive tracking information to monitor your package’s journey.
• Current Demand: Due to increased demand and high order volumes, our average shipping times range between 7-20 days, depending on your region. We are working hard to reduce delivery times to 7 days or less in the near future.

COMMITMENT TO CUSTOMER SATISFACTION

Your satisfaction is our top priority. While we work closely with our suppliers and shipping partners to minimize delays, some factors beyond our control may impact delivery times. If you have any questions or concerns about your order, our customer support team is here to help. Please allow 24-48 hours for a response.

Thank you for your patience and understanding as we strive to deliver your order as quickly as possible!